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Certified: SERVPRO Cleaned – a defensive cleaning program

5/20/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Kent, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Kent today at (253) 850-1500 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Is There Any Hope for Restoration of Soot Encrusted and Tarnished Antiques and Other Treasures After a Fire?

5/19/2020 (Permalink)

electrical outlet  catching fire Is there a company that specializes in specialized cleaning after a fire? Call SERVPRO of Kent for help.

SERVPRO Contents Processing Provides Specialized Cleaning and Drying Strategies for Delicate and Intricately Detailed Possessions Damaged by a Kent Residential Fire

You give the decorative and practical items collected or bequeathed to you a place of pride in your Kent home. Rather than packing them away, they are enjoyed and used. Unfortunately, this decision to celebrate these articles puts them in the path of the corrosive residues created during a residential fire.

Does Soot Ruin Decorative Metals and Vintage Chinas?

As with many questions concerning fire damage in your Kent home, the most honest answer admits that successful restoration depends on many factors. Open, honest communication about the prognosis for your precious items is crucial. As the cleaning and remediation proceed, regular updates demonstrate our commitment to compassion with integrity at a difficult time. Factors that affect restoration outcomes include:

- The amount of time passed before we assessed the item

- Pre-existing damage or previous repairs to an article

- Exposure to heat during the fire, and how quickly firefighting activity cooled the items

- Characteristics of the soot -- dry, wet, or protein-based

Why Should I Seek Professional Help When I Am Motivated to Save My Property?

Although SERVPRO often shares responsibility with our customers during fire clean up, the delicacy of vintage crystal, china, and metalwork demands highly-skilled and experienced assessment and follow through. The stress of the high heat of a fire can exacerbate these weaknesses if the items already had chips and cracks. Metals swiftly tarnish when exposed to fire residues, and precisely matched cleaning products are vital to prevent that oxidation from degenerating to pitting and etching.

What We Can Do?

Delicate, hard artifacts can be packed-out to our facility for ultra-sonic immersion cleaning. Millions of tiny bubbles can remove soot and dirt gently and safely. The Esporta washing system can be used for soft fabrics, and even your child's teddy bear.

Our dedicated production facility technicians at SERVPRO of Kent rise to the challenge when unique items suffer damage. We base our interventions on industry best practices and seek input from you and your insurer every step of the way. Call us at (253) 850-1500 as soon as possible for desired outcomes.

What Hazards are in My Home After Flood Damage

5/12/2020 (Permalink)

Worker Collecting Water In Bucket From Ceiling While Woman Talking On Mobile Phone Call SERVPRO at the first signs of flood damage entering your home.

Hazards in Your Kent Home After Flooding

When water enters your home from a structural breach or through natural flooding scenarios, it can be a hazardous situation for your Kent residence. Knowing these risks and what to do about them can be enough to protect those that matter most and help to protect some of your belongings and possessions in the earliest stages of flood losses as well.

Many of the hazards that can exist after flood damage in Kent homes are universal to any disaster, whether natural flooding or roof/property damage is to blame for the intruding water. Our SERVPRO professionals are often not the first individuals in a damaged home after a flood loss situation, so understanding these hazards before entering the property can keep you safe until our qualified technicians arrive to begin mitigation work.

Structural Concerns

One of the most pressing concerns for those inspecting the damage to their house is oversaturated materials like ceiling assemblies. Sagging materials are often a strong indication of overweight drywall and insulation that can collapse and injure those underneath it. Wall systems are also at risk for becoming oversaturated beyond the capabilities of drywall screws in studs. These are the areas where our team can perform controlled demolition to help with the drying process and protect other materials nearby.

Electrical Shock Hazards 

When standing water reaches outlets near the floor of your home, or electrically charged equipment still powered on, it can cause the pooling water in the area to become electrified. Unless you can be confident that no hazard exists, such as the power getting severed to the structure, do not enter standing water.

Contamination Concerns 

Natural flooding presents a real risk of contamination to materials, contents, and occupants. We have disinfection products and cleaning practices that remove these bacterial threats from structural framework remaining installed before full-scale build back begins.

We understand the urgency that you feel when your home gets flooded, but keeping yourself and your family safe should be your priority. Our SERVPRO of Kent team is standing by whenever you need us to help at (253) 850-1500.

Fire Damage in Kent is No Match for SERVPRO

5/11/2020 (Permalink)

wooden kitchen match striking on a grey slate surface. Fire Damage is no “match” for SERVPRO

How You Can Restore Your Fire Damaged West Kent Home Quickly

The thought of a fire destroying your Kent home is unpleasant. You have worked hard to buy it and the possessions in it. In the event of a fire, many of your belongings can get destroyed within minutes. When fires occur, they cause expensive destruction and disrupt the life of the homeowner. 

When your Kent home has fire damage, avoid starting the restoration process without a good plan in place. You may find that the expertise required to restore your home is a little beyond what you can perform effectively. There are several steps you can take to secure your house after a fire. However, hiring a fire restoration company like SERVPRO to do the bulk of the work is advisable. Before the professionals arrive, consider taking the following steps to ensure your safety: 

  • Shut off electricity and gas at the source. A spark can ignite leaking gas and cause the fire to reignite.
  • Throw away all the items that are beyond repair.
  • If possible, remove insulation from affected walls and discard it.
  • Determine which areas can be traversed safely while avoiding walls and floors that display signs of instability or weakness.
  • Smoke comprises carbon particles, and the smoke scent can persist if the particles remain in your home. Open doors and windows to let air circulate throughout your home. Even though this may seem to be a small thing, it helps remove the smoke odor. 

As a fire restoration service, SERVPRO has the training, knowledge, equipment, and experience to handle all the aspects of cleaning up your fire-damaged residence. Our restoration process can minimize further destruction to your home and salvage some items. We can restore both your home and salvageable items to their preloss state. Saving time is vital following fire damage to prevent long-term destruction.  

We offer a wide array of services based on the extent of the destruction. Our Fire & Smoke Damage Restoration Technicians (FSRTs) can remove smoke residues from all surfaces of your home.  We can remove smoke residues from the surfaces of these appliances through polishing and wet cleaning.

If there are fire residues on upholstery and carpets, our restores can use carpet and upholstery shampoos to remove them. These are blends of solvents, detergents, and cleaning agents that can brighten all fabrics. A solution of water and these shampoos has a neutral pH and works well on nylon, cotton, wool, and other artificial fibers. Once your home is clean, we can take more steps to remove odors using various deodorizing products like water-based odor counteractants, water-based wet mist deodorizers, sealers, and deodorant granules or pellets. We can also offer rebuilding services if necessary, enabling you to save money and time.

It takes specialized training and expertise to restore a home that has survived a fire. SERVPRO of Kent has the skills it takes. Call us today at (253) 850-1500 for prompt restoration.

Overcoming Challenges After A Water Damage Disaster In Your Kent Home

5/10/2020 (Permalink)

Water drops on wooden surface After a water damage incident call our crew right away!

Challenges To Overcome When Finalizing Restoration Of Water Damage In Your Kent Home

After cleaning up and drying your property after a water loss incident comes the final steps of restoring the home to its preloss state. Although the worst of the incident may be over, you might still face some challenges. Luckily, professional water damage restorers in Kent are adept with every stage of the process, including finalizing the restoration.

The Refitting Challenge

In many cases, water damage in your Kent home is likely to have a significant impact on the floor materials since it is where the water collects. Restoration might involve the removal of the floor materials and other forms of tear down. For instance, in a carpeted area, removing the carpet for drying and disposing of the pad might be necessary. The finalization stage, therefore, involves reinstalling the materials. Our SERVPRO technicians handle the reinstallation, seaming, and installation of the tack strip for a snug fit. We also ensure no damage happens to parts of the structure, such as walls during reinstallation.

Physically Altered Materials

Water damage might change some materials physically. For example, wooden floorboards might swell after absorbing high amounts of water. If the boards are removed during the restoration to access the subfloors, reinstalling them is part of the final stage. Our SERVPRO technicians dry the boards to their usual moisture content, which is around 4% eliminating any swelling. We also sand out minor alterations such as cupping ensuring that the boards fit well.

Dealing with the Odor

If considerable time passes before completing the restoration, bad odors can develop. Odors can also develop depending on the elements the water dissolves. It is crucial to deodorize such odors when finalizing the restoration. Our SERVPRO technicians can fog a deodorizing agent into the general area. Fogging using specialized equipment such as ULV foggers atomizes the deodorizer allowing deep penetration into materials where it can neutralize odor particles. We also utilize other procedures, including masking temporary odors with sweet scents.

With proper management, restoring water damage should not be too difficult. Call SERVPRO of Kent at (253) 850-1500 to help. We’re Faster to Any Size Disaster.

Should I Hire a Water Restoration Team in Kent?

5/10/2020 (Permalink)

pipe leaking water Water damage can be difficult to repair and look at. Call SERVPRO to have remediation take place right away.

Leave Water Cleanup in Kent to a Professional Team

When your home is underwater, you need solutions fast! Rather than waste time trying to fix the leak and extract water by yourself, it is best to reach out to a professional team of water restoration technicians. The dangers of leaving excess humidity in your home are real, and they could pose a threat to your health and that of your friends and family.

Luckily, Kent homeowners requiring water cleanup services can call our 24/7 hotline for prompt assistance. When we receive your call, we gather our equipment and travel to your home, ready to tackle your needs, both big and small. Our industry knowledge and experience prepares us to handle the emergency at hand while anticipating and thwarting any future complications.

 Why is SERVPRO my best option for water cleanup?

Our credentials speak for themselves, as does our work experience. Our team of technicians holds certifications by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), which is the certifying entity for our industry. As we go about your property and assess the damage, we identify the areas we can utilize to isolate those items still in good repair. By using separation barriers, we can prevent cross-contamination and further damage. For the actual extraction of water in your home, our SERVPRO crew relies on a combination of equipment and techniques to achieve success. In our business, we strive to mitigate your losses, but we do not rush at the expense of your personal belongings. In developing a plan, we consider the following among others:

  • Is there water hiding under your cabinets or within your walls? If so, we can use a wand extractor to access it.
  • Do you have hardwood floors, and are they buckling? The humidity in your wooden floors will guide us as we carefully dry them to avoid damage.
  • Are your valuable documents wet? If so, we can apply freeze-drying techniques to preserve them.

Whatever your needs are, SERVPRO of Kent is here to help. Call us at (253) 850-1500 and let us leave your home, "Like it never even happened." 

For more information about Kent, click here.

Tips for Recovery after a Flood Damages Your Kent Residence

5/5/2020 (Permalink)

kids play on the table while flooding in the kitchen Let us guide you through the right steps before a flood takes over your Kent home.

SERVPRO cares about its Kent community, especially after a flood.

Flooding can affect many homes in Kent because of increased rain and the resulting overflow from streams and rivers. Flood damage is expensive, destructive, and can have long-term repercussions for the value of your house. After severe weather, you may have to deal with many issues, including water damage from rain and structural destruction from flying debris or strong winds.

When your residence in Kent has flood damage, you can do several things to begin the recovery process. One thing you should do is call your insurance agent if you have flood insurance. The agent can start the claims process and schedule an appointment for an insurance adjuster to visit your home. Be ready to request a partial or advance payment if needed.

You should also document the flood damage both inside and outside your home. Take many photos or videos and ensure you get detailed, close-up shots of the ruined items before removing them from your house. If the flooding destroys larger items such as flooring or carpeting, cut out small pieces and set them aside to show the adjuster. Claims adjusters usually note the direct flood damage and based on their assessment, and they provide the insured with a suggested proof of loss.

Ventilating your home after a flood is also vital. Open the windows, doors, drawers, and cabinets to ensure adequate airflow. If there is an immediate step you can take to protect your home from further damage like boarding up a window or laying a tarp, do so. You also need to start the water extraction process quickly. When a home is flooded, severe structural destruction can occur as the surrounding building materials like drywall absorb the water and weaken.

Floodwater also brings health hazards into a house as it may contain harmful microorganisms and cause mold to grow. To avoid the potential risks of coming into contact with floodwater, it is better to let SERVPRO handle the restoration process. We have portable and truck-mounted pumps that can remove standing water from your home effectively to speed up drying. Once we remove the standing water, we bring in air movers and dehumidifiers to dry out the moisture in the walls, floors, and furnishings. Drying your home thoroughly can help you avoid costly damage. To determine if a building is dry, we use moisture detection devices like:

  • Moisture meters
  • Moisture sensors
  • Infrared cameras
  • Thermo-hygrometers

Our SERVPRO crew also sanitizes the furnishings and surfaces that the floodwater touched. We use microbial detection tools to identify areas that have high concentrations of microorganisms and target them with sanitizing measures. We begin sanitizing the areas with the highest level of microbes using antimicrobial products and high-powered UV ray projectors, which can sanitize a building without using chemicals.

When flood water has entered your property, call SERVPRO of Kent at (253) 850-1500 for quick restoration. We can deal with the aftermath of the flooding incident to make it, “Like it never even happened.”

To learn more about Kent, click here.

Whom Should I Call for Fire Damage Restoration?

5/5/2020 (Permalink)

Close up of laptop burning on desk in office. Call SERVPRO after fire damage in your office.

Address Fire Damage Fast in Your Kent Office with Help From SERVPRO

No two situations are alike when it comes to a fire loss event in an office. Calling in the skilled technicians at SERVPRO of Kent ensures you get the results that you need fast because we have seen it all. We understand that multiple factors come into play with fire, including the materials, exposure levels, and time. We consider everything when putting a plan of action into play to get your office back to normal faster.

Smoke, soot, and fire damage in Kent affect the materials, surfaces, and belongings inside your office. SERVPRO follows all of the standards from the Institute of Inspection Cleaning and Restoration Technicians (IICRC), which helps us to ensure the results make it seem “Like it never even happened.”

Our Process

You have skilled fire restoration technicians on your side when you call us after suffering from a fire loss. We arrive on the scene promptly and get to work immediately following a full assessment of the damage. Our crew chief takes a look at things like hidden crevices or cracks where smoke and soot residue can travel, as well as all locations where moisture likes to hide. This attention to detail allows us to tackle the project to ensure that all discoloration, stains, and lingering odors are not left behind. For each situation, we tailor our services and methods accordingly.

After the fire damage restoration project gets underway, SERVPRO technicians place high-powered ventilation and air moving equipment in strategic locations. This ensures that odorous smoke and soot particles do not have the chance to settle on surfaces throughout the office’s interior. Our team also works on removing damaged items and debris, which makes cleaning and deodorization of all impacted areas easier. Our proprietary cleaning and restoration processes help eliminate odors while allowing us to salvage or restore your belongings safely and efficiently.

With a fire loss event that leaves behind a considerable amount of soot and smoke, SERVPRO technicians combine multiple techniques. We can block odor molecules with containment by spraying chemical deodorizers to keep them from vaporizing into the air. With thermal fogging, solvent-based deodorizers are put throughout the atmosphere by way of our specialized thermal fogging equipment.

You can trust our team at SERVPRO of Kent whenever you need help with fire damage restoration. Give us a call at (253) 850-1500, and we send out technicians as quickly as possible.

Will My Kent Home Fully Recover from Burst Pipes?

4/28/2020 (Permalink)

water pooling on a hardwood floor next to a wood cabinet SERVPRO of Kent is available 24/7 for emergency service when you need professional water cleanup.

With Prompt Action in Kent, SERVPRO Restores Your Home with Professional Water Cleanup Techniques

A burst pipe sends copious amounts of water into your home, which calls for fast response to get it cleaned up. Should you find yourself facing emergency water loss, SERVPRO arrives quickly with all of the best equipment to handle your water removal needs. Our Green Fleet is available 7 days a week, 24 hours a day to provide prompt results. The goal is to ensure that your interior is restored to preloss condition with our specialized drying and disinfecting techniques.

Can I Try to Clean Up the Water Myself?

Most homeowners have a mop and bucket or a decent wet/dry vacuum handy within their homes. However, these tools are not able to measure up to the industrial-strength equipment and training that skilled water restoration technicians (WRT) bring to the job site. Our team is fully trained through the Institute of Inspection Cleaning and Restoration Certification (IICRC). We work to ensure we meet or exceed all of the expectations for water cleanup in Kent so that your home is restored to make it “Like it never even happened.”

What Happens During Water Damage Restoration?

Water migration is a critical concern that our team has once we arrive on the scene. We must spring into action as quickly as possible to keep water from moving into other areas of the home. Our technicians wear removable shoe covers while we work through each area of the home to limit damage from spreading. Moisture detection tools that do not penetrate materials are also available to the team that allows us to take moisture readings without causing further damage.

How Fast Will the Water Removal Process Be?

SERVPRO technicians follow distinct steps to expedite the water damage restoration process, including:

    •    Assessment
    •    Movement of Contents
    •    Water Removal
    •    Moisture Control
    •    Water Detection

After we assess the site of the loss, our team formulates a plan involving the best equipment and techniques to get the job done. Just a sampling of the equipment that our vehicles are equipped with to address water restoration projects in Kent include:

    •    Water Extraction Tools: We have truck-mounted extractors that allow us to remove hundreds to thousands of gallons of water in a short span. Submersible pumps are also available to facilitate targeted water removal.
    •    Air Movers: Industrial fans and high-speed air movers help improve airflow over the flooring, carpets furnishings, and walls to make moisture evaporation go faster.
    •    Dehumidifiers: Dehumidification is critical with any water cleanup project. Our technicians have industrial-grade dehumidifiers that lower humidity levels within the home. This equipment removes damp air from the space and prevents secondary water damage like swelling or warping of walls, flooring, and furniture.
    •    Moisture Detectors: No moisture must be left behind, so our team has access to a range of moisture detection tools. Moisture meters, moisture sensors, and thermal imaging cameras help us to located hidden moisture pockets in cracks and crevices. Failing to find leftover moisture zones can cause hidden damage due to harmful mold and mildew growth.

Why is Water Migration Something to Worry About?
All standing water within the loss zone must be entirely removed before the drying process begins. If there is any moisture left behind in the walls or behind baseboards, it can destroy the building materials or turn into a breeding ground for bacteria and microbes. In a situation where moisture lurks behind walls, our technicians may need to drill holes in the walls to bring warm air in, which facilitates better drying.

SERVPRO is Here for Effective Water Restoration When You Need It

When we are called for water cleanup, there is more to the job than taking care of visible water. Moisture migrates to dry spaces, which means that your carpets and padding, floors and subfloors, drywall and studs are all prone to damage. Even if it seems as though your floor may be dry after extraction, there could still be hidden moisture found in the subfloor below. This is why we have professional equipment allowing us to detect and measure the moisture levels throughout your home.

Once the water cleanup and drying are complete, our trucks are loaded with a full range of antibacterial agents, cleaning projects, and deodorizers to ensure your home is ready for you to resume your daily life. Our cleaning technicians work closely with our other restoration team members to ensure your project moves along cost-effectively and efficiently.

Never let a water loss situation create stress in your life. SERVPRO of Kent is available 24/7 for emergency service when you need professional water cleanup. We’re Faster to Any Size Disaster, and you can reach us by calling (253) 850-1500 so that a team can be deployed to begin an assessment.

For more about Kent click here.

How Does a Professional Crew Clean my Kent Business After a Pipe Bursts?

4/15/2020 (Permalink)

burst pipe By working together, we can leave your space, “Like it never even happened.”

A Professional Team Like SERVPRO Uses Industry-Grade Cleaners and Equipment to Extract Water from your Business in Kent

Imagine arriving at your storefront in the morning only to find ankle-deep water seeping into your floors, furniture, and equipment. Once you discover the culprit, you can repair the source of the leak, but it takes a professional service to extract all remaining water, as well as dry and disinfect your place.

For business owners in Kent, the commercial water cleanup process is best left to us, the SERVPRO technicians. The certifications we hold from the Institute of Inspection Cleaning and Restoration Certification (IICRC) are a testament to our understanding of how water events can affect your business as well as our ability to restore it using specialized techniques.

What can a professional service do that I can't?
The water cleanup process indeed starts with you. As a business owner, it is up to you to call us and to safely detect the source of the water. Where our SERVPRO crew plays an important role, is in eliminating all traces of the water and anticipating any future issues. Failure to restore humidity levels can leave behind an ideal ecosystem for mold and bacteria to multiply and become a problem later in time. Here are a few ways in which we help avoid complications:

    •    Truck-mounted extractors help us remove more substantial volumes of water and dispose of it according to local ordinances and environmental recommendations
    •    Hand-held extraction wands allow us to reach hard-to-access corners and ensure that their moisture level is also back to normal
    •    Injectidry technology helps us circulate hot air within wall cavities to evaporate any water accumulations hiding behind structural elements

SERVPRO of Kent is your partner when water greets you in your business. Call us at (253) 850-1500 and let us be your advisor during this emergency. By working together, we can leave your space, “Like it never even happened.”

For more about Kent click here.